# Skill: Appointment Scheduling

**Agent:** Devin (Delivery Ops)
**Purpose:** Automated booking, reminders, and no-show reduction
**Category:** Core Deliverable #3

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## Build Steps

### 1. Booking System Setup
- Connect to scheduling platform (Calendly, Cal.com, Google Calendar, or custom)
- Define available time slots based on client's business hours
- Set buffer time between appointments (configurable per client)
- Configure booking confirmation page

### 2. Automated Reminders
- **24 hours before:** SMS + email reminder with appointment details and reschedule link
- **1 hour before:** SMS-only reminder
- **If no-show detected (15 min past time):** Auto-send "we missed you" message with rebooking link

### 3. CRM Sync
- Booking creates/updates CRM contact with appointment details
- Pipeline stage: "Meeting Booked"
- Auto-create follow-up task for after the appointment

### 4. Intake Form (Optional)
- Pre-appointment form collecting: name, service needed, urgency, preferred contact method
- Form responses auto-attach to CRM contact record

## Testing Checklist

- [ ] Booking creates calendar event correctly
- [ ] Confirmation email/SMS fires on booking
- [ ] 24h and 1h reminders fire on schedule
- [ ] Reschedule link works and updates calendar
- [ ] No-show detection and rebooking message fires
- [ ] CRM contact updated with appointment data